Netiquette

The purpose of the Tribunal’s social media presence is to create a space for the Tribunal to engage with its clientele and the public in general.

Participation

The Tribunal wishes to promote an environment conducive to respectful discussion. It therefore asks that participants follow these recommendations:

1. Be courteous and respectful.
2. Be relevant; make sure that your comments are related to the content. Repetitive messages will not be tolerated.
3. Hyperlinks are allowed. However, commercial or promotional links are not permitted.
4. You are responsible for your comments and the information you share. Be sure to protect your own and others’ privacy. Be cautious about sharing personal information.
5. You must be the author and owner of your content, whether written or visual. All copyright violations are prohibited. To avoid any such violations, do not copy content from other sites without authorization or without citing your sources.
    

Moderation

The Tribunal monitors content during business hours, from 8:30 a.m. to 4:30 p.m. from Monday to Friday, excluding holidays.

All Internet users are responsible for what they post and for checking the accuracy of their statements. If necessary, the Tribunal can correct information posted by an Internet user.

The Tribunal reserves the right to delete any comment if it:

• incites hatred or violence, or constitutes harrassment or threats
• is offensive, disrespectful, or contemptous towards a person or an organization
• violates the laws or regulations of Quebec or Canada
• is repeatedly published
• is propoganda
• is an advertisement or has commercial or promotional purposes
• does not contribute to the good conduct of the discussion, or is unclear or irrelevant
• contains personal information.

Avoid using uppercase letters since they can be preceived as shouting in written messages.

If we post erroronous or incomplete information, we undertake to correct or remove it as quickly as possible and to inform users.

Confidentiality

To ensure confidentiality and the protection of personal information, no question about a specific file will be discussed on social media. For any questions about your file, please contact the Secrétariat of the Tribunal directly.

Language of communication

In accordance with its language policy, the Tribunal uses French on social media.

Responsibility for content

The Tribunal’s decision to follow a particular page does not mean that it supports the contents of that page. The Tribunal follows pages that it deems relevant and related to its mssion as an independent government body.

If specific information proves to be erroronous or incomplete, we undertake to correct or remove it as soon as possible and to inform users.

Complaints

The Tribunal will answer questions you post on the Facebook page. It will not address complaints on that social media platform, however. If you would like to make a complaint, please visit the Complaints, comments and suggestions page for information about the different ways you can contact us.

The Tribunal reserves the right to change these rules of online conduct (netiquette) at any time, without notice.